Improving access to safeguarding information
BT48 took part in an open tender process and were awarded the contract to update the Safeguarding Board's Drupal 7 site that was no longer meeting the needs of their users.
The challenge
The brief was to update the site to allow users to find the wealth of information hidden within the site. SBNI had already developed an information architecture so we just needed to validate it with real users and then develop the site based on those findings.
Our approach
We developed the site in Drupal 9 and focused on:
- highlighting the partnership nature of the organisation
- the range of resources available to users
- the different user groups who may need to access information on the site
The results
The sites are fully responsive for mobile and tablet devices and offer the SBNI team full control over all content as well as ensuring that key resources are accessible to users in a variety of ways. The new site structure makes the management of resources, news and static information more manageable for the in-house team.
As part of the development we also built a lightweight event management system to allow the team to manage event booking online rather than through email and spreadsheets.
Working with BT48 was an absolute pleasure from start to finish. The whole team was fantastic and helped us navigate our website refresh with total professionalism. Our knowledge of what this would entail was limited to say the least, but BT48 managed us through the process with aplomb.
They understood our boundaries, fears, other work demands and resourcing and worked with us to come up with a plan that suited us and them. They kept to the schedule whilst remaining flexible and made such an effort to understand our business and priorities.
Cannot recommend them highly enough.
Helen McKenzie, Safeguarding Board for Northern Ireland